Your credit/debit card security code corresponds to the last 3 digits that appear in the signing space on the back of your card.

At the end of the purchase process, a voucher will appear on the screen that you can print or save on your computer. In addition, your orders are registered in your account and in our database, with which you can always access a voucher.

Orders are processed from order receipt here in CHIKA10 warehouses; Once processed the package is prepared and the carrier is notified, usually this process takes 12 to 24 hours depending on the time of day and the week that the purchase is made. The time from the time the order is shipped until you arrive at your home can be from 24h to 7 days depending on the shipping method chosen and the destination of the package, throughout the purchase process you will be informed of the times and possibilities available in your country.

Each shipment that leaves our warehouses has a number associated with your order. You will have this number both on the proof of your order invoice and on our website, entering into «My Account» where all your orders are registered. In turn, with that number you can contact the carrier, in this case SEUR, or simply enter its website with the tracking number that we have provided, except in the Canary Islands where we will provide you with a tracking number of SEUR.

During the purchase process you will be able to choose the address of the recipient, so in case you want to change it or just make an unexpected gift all you have to do is change the billing address when you see the option by closing the purchase CHIKA10 online store.

If the order has been placed and you want another shipping address please contact us and if the package is still in our possession we will change the original address to which the new

However, once the package has been delivered to the carrier, no change of address can be made.

The quality of our CHIKA10 products is fully guaranteed. And is that at CHIKA10 we do rigorous quality controls both in our manufacturing processes and in the materials used in our products.

If you have any questions you can contact our «Customer Service» service. Your query will be resolved with the utmost speed.

You must go to the «Your Account» section and press the «Forgot your password?» option. Insert the email address you registered with and press «Continue». You will immediately receive an email with your password.

Immediately after you have made the payment, if your order has been successfully recorded you will receive an email confirming your order. You can also check all your orders by logging into your account.

As soon as your order leaves our warehouse you will receive an email notifying you.

Wait a few minutes once requested and make sure you didn’t get it by mistake in the Spam folder. Once this is done, make sure that the email address you are checking is the same one we have in our database. To check, please contact our customer service by phone or email.

Anywhere in the world.

The navigation languages of b2b. chika10.com are: Spanish, English, French, German and Italian.

Products for which there is no stock are not published in b2b. chika10.com, only those who have immediate delivery or date of entry to our warehouse.