What is my credit/debit card security code?

Your credit/debit card security code corresponds to the last 3 digits that appear in the signing space on the back of your card.

Can I print a copy of my order?

At the end of the purchase process, a voucher will appear on the screen that you can print or save on your computer. In addition, your orders are registered in your account and in our database, with which you can always access a voucher.

How long does it take to get my order

Orders are processed from order receipt here in CHIKA10 warehouses; Once processed the package is prepared and the carrier is notified, usually this process takes 12 to 24 hours depending on the time of day and the week that the purchase is made. The time from the time the order is shipped until you arrive at your home can be from 24h to 7 days depending on the shipping method chosen and the destination of the package, throughout the purchase process you will be informed of the times and possibilities available in your country.

Where’s my package?

Each shipment that leaves our warehouses has a number associated with your order. You will have this number both on the proof of your order invoice and on our website, entering into «My Account» where all your orders are registered. In turn, with that number you can contact the carrier, in this case SEUR, or simply enter its website with the tracking number that we have provided, except in the Canary Islands where we will provide you with a tracking number of SEUR.

What if I want it delivered to me in another direction?

During the purchase process you will be able to choose the address of the recipient, so in case you want to change it or just make an unexpected gift all you have to do is change the billing address when you see the option by closing the purchase CHIKA10 online store.

If the order has been placed and you want another shipping address please contact us and if the package is still in our possession we will change the original address to which the new

However, once the package has been delivered to the carrier, no change of address can be made.

What warranty does the CHIKA10 online store offer me?

The quality of our CHIKA10 products is fully guaranteed. And is that at CHIKA10 we do rigorous quality controls both in our manufacturing processes and in the materials used in our products.

If you have any questions you can contact our «Customer Service» service. Your query will be resolved with the utmost speed.

If you’ve forgotten your password:

You must go to the «Your Account» section and press the «Forgot your password?» option. Insert the email address you registered with and press «Continue». You will immediately receive an email with your password.

If you want to know if your order was successful:

Immediately after you have made the payment, if your order has been successfully recorded you will receive an email confirming your order. You can also check all your orders by logging into your account.

If you want to know when you will receive your order:

As soon as your order leaves our warehouse you will receive an email notifying you.

I do not receive any email with my password to enter.

Wait a few minutes once requested and make sure you didn’t get it by mistake in the Spam folder. Once this is done, make sure that the email address you are checking is the same one we have in our database. To check, please contact our customer service by phone or email.

In which countries can you buy online?

Anywhere in the world.

How many languages can I navigate in?

The navigation languages of b2b. chika10.com are: Spanish, English, French, German and Italian.

Are there products that do not have stock?

Products for which there is no stock are not published in b2b. chika10.com, only those who have immediate delivery or date of entry to our warehouse.

What is the shipping charge?

Depending on the trade mark and the commercial area (domestic or export) the conditions of dispatch will apply. Consult with customer service the conditions for each case.

Shipping costs:

Under 8 pairs: 5.90

Greater than 8 pairs: 0o

How can you get more discounts and offers?

If you want to benefit from more special offers and promotions, sign up for our Newsletter and you’ll be the first to know them!

How can I make sure I have made my purchase right?

Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact our «Customer Service» service.

What should I do if I get a defective item?

We only sell products in perfect condition, so if, exceptionally, you get a product with a defect contact our «Customer Service» service.

What should I do if I get an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact our «Customer Service».

Can I remove any items from my order?

Yes. From «Your Account» you can delete the items you do not want as long as you have not finished the order, otherwise contact «Customer Service».

Can I change my order once it has been placed?

If you have confirmed your order, you can contact us and if the package has not left CHIKA10 you are still in time to modify it.

Can I cancel my order?

Yes. You can cancel your order, as long as it has not been processed. If it has already been processed, please contact Customer Support by phone 952 426 559 or email: administracion@chika10.com

Is it possible to receive information in my e-mail with the latest news and offers of chika10?

Yes. Simply subscribe to the Newsletter and you will receive information about the latest news, events, etc.

Can I unsubscribe from the Newsletter?

When you receive your Newsletter, at the bottom it has a link to click to make your unsubscribe effective. If you continue to receive them please contact us and we will unsubscribe you manually.

Will I receive the same product shown in the photo?

Photographs are indicative of form, tone and color. The actual product may differ slightly from its graphic representation. Sometimes, we don’t have photographs of all color combinations, so you should look especially at the color description, which takes precedence over the photograph shown. If you have any questions, do not hesitate to contact us.